Travel Protection
NOTE: It is always best to compare the coverage benefits and costs of the plans offered by the travel insurance providers below.
Virtuoso Preferred
Agency ID (ACCAM): F210359 - Destinations Travel Advisors LLC
Client Facing Link for clients to self-purchase.
Copy, paste to copy full link with DTA code.
BDM
Karen Burke
Other Contacts:
Primary: +1 855-524-3687
Agent Services Desk
Tel: +1 855-524-3687
agentservices@allianzassistance.com
Setup of new policies, policy inquiries, general claims inquiries,
general commission inquiries and technical assistance
Agent Max Log in: https://agentmaxonline.com/agentmaxweb/agentportal/index.html#/login
Training Resources:
Training Videos https://allianzadvantage.com/training/training-videos/
AGENT MAX
Instruction Manual PDF https://allianzadvantage.com/wp-content/uploads/2023/09/1_AMO-Training-05-23-2022.pdf
Travel Advisor Handbook 2024-2025 Edition https://allianzadvantage.com/training/advisor-handbook/ PDF
Commission Breakdown
ALWAYS CONFIRM VIA AGENTMAX/ONLINE
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Essential: 10% via portal/online/phone
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Basic: 20% via portal/online or 10% by phone
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Classic: 25% via portal/online or 15% by phone
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Premier: 35% via portal/online or 15% by phone
-
Annual Deluxe/Executive: 20% via portal/online/phone
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Group Advantage: 20% via portal/online or 0% by phone
-
Professional Travel Program: 0%
BDM
Eric Andersen - Regional Sales Director Midwest
Tel: +1 224-575-2659
Giovana Silva- Account Manager
Tel: +1 443-279 -7351
Other Contacts:
Primary: +1 866-891-6614
For non-U.S. residents traveling to destinations other than the U.S. – check Global Plan options. When you are in your portal and it ask for “Resident of”….just scroll past the states and then the available countries will come up.
For non-U.S. residents coming to the US: ‘Coming soon’ inquire with Arch Roamright.
Partner ID: DestinationsTravelAdvisors
Arch Roam Right allows each advisor to sign up individually here: Become a Partner | Partner - RoamRight
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Medical evacuation
Commission: 15% Date checked: Aug 2021
BDM
Todd Newmark, Director of Member Services
Mobile: +1 773-263-6961
Other Contacts:
24/7 Operations: +1 561-418-3435
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Last Updated 04/09/26
Chelynne Molski, BDM
Mobile: +1-715-340-5349
24/7 Support: +1 888-240-7056
Email: chelynne.molski@withfaye.com
Justin Ebert - Account Development Manager
Email: justin.ebert@withfaye.com
Mobile: +1 920.538.0123
24/7 Support: +1 833.240.7056
Faye is a full-service, modern company redefining the traditional insurance space with technology-driven solutions for your clients' entire journey. With comprehensive coverage, competitive pricing and commissions, we aim to provide value to both travelers and our partners.
Why Agencies choose to partner with Faye:
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Advisor Portal: Simple and efficient.
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Mobile App: 24/7 real-time support and travel alerts throughout the trip.
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Telemedicine: Access to 20K+ doctors in minutes.
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Digital Claims: File, track the status in-app and paid directly to the client's Faye Wallet.
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24/7 Support: Access via phone, email or chat.
Commission: 28%
View their Travel Protection document to learn more.
Travel Advisor Login Here
Commission: 28%
Medical Transport Membership (No Cancellation Protection)
Virtuoso Preferred
Agency ID: 9835
Commission: 20%
BDM
Paul Goodall - Travel Agency Sales Manager
Tel: +1 205-599-6456
Toll Free: 800-572-7478 ext 2456
Other Contacts:
Primary: +1 800-572-7478
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Agency ID: 19 66453 6
BDM
Tina Mower
Tel: +1 715-295-0430
Other Contacts:
Primary: +1 800-454-7107
ezTips & Technical Support: +1 866-729-5214 / esupport@aig.com
Commission: +1 800-826-1300 ext 1023000110 / commissions@aig.com
Refunds: tgrefunds@aig.com
Group Insurance: groups@aig.com
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Essential, Preferred & Deluxe Plans - 20% (All States Except New York)
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Ancillary Products:
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Travel Guard Plus - 20%
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Pack N Go - 20%
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MedEvac Per Trip Plan - 25%
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Travel Guard Annual Travel Plan - 25%
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Flight Guard - 25%
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Rental Vehicle Damage Coverage - 35%
Virtuoso Preferred
Agency Location ID: 18-0051 Last Updated 04/28/25
Beginning Jan. 8, 2024, our full team of account managers will be
available to support you, rather than a single dedicated account
manager. With this change, you will contact your account support
team at a new email address, partnersupport@travelexinsurance.com.
Other Contacts:
Primary: +1 800-504-7883
Sales Support: 1-800-537-8052 / salesdevelopment@travelexinsurance.com
Key Contact:
Stephanie Wessel, BDM
Phone: 1-888-989-7390
Email: stephanie.wessel@travelexinsurance.com
Monday — Friday 8:00 a.m. — 7:00 p.m. Central
+1.800.504.7883
CustomerSolutions@TravelexInsurance.com
IMPORTANT to note: if you are selling to residents of NY, WA
no commission is paid, only a small referral fee. Suggest you consider another insurance provider
or supplier insurance. DTA is not licensed in any state but Louisiana at this time. 18Aug21
COMMISSIONS: Ben Stone benjamin.stone@travelexinsurance.com
Zurich Travel Claims Administration
Monday — Friday 8:30 a.m. — 8:00 p.m. Eastern
+1.800.501.4781 Support@ZurichTravelClaims.com
Zurich Travel Claims Administration
P.O. Box 1019
Youngwood, PA 15697-0919
Zurich Travel Assist (ZTA) 24 hours a day, 7 days a week
+1.800.555.0870 (within the USA & Canada)
+1.416.977.1803 (outside USA & Canada)
To register for a new login, please contact Agency Administration for assistance
Commission Breakdown
Advantage 22%
(Replaced Travel Basic)
Ultimate 26%
(Replaced Travel Select)
Travel Med Go 20%
(post departure, only)
The Partner Advantage/Partner Advantage Plus 0%
(only for advisors and employees or our partner companies)
Contact Information for Airline Cancellation and Delays Documentation
This document contains a brief note and a link to each airline's cancellation/delay documentation site for the purpose of filing an insurance claim.
See the attached document for details on each airline and their procedure.