Travel Protection
NOTE: It is always best to compare the coverage benefits and costs of the plans offered by the travel insurance providers below.
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Virtuoso Preferred
Agency ID (ACCAM): F210359 - Destinations Travel Advisors LLC
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Client Facing Link for clients to self-purchase.
Copy, paste to copy full link with DTA code.
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BDM
Karen Burke
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Other Contacts:
Primary: +1 855-524-3687
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Agent Services Desk
Tel: +1 855-524-3687
agentservices@allianzassistance.com
Setup of new policies, policy inquiries, general claims inquiries,
general commission inquiries and technical assistance
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Agent Max Log in: https://agentmaxonline.com/agentmaxweb/agentportal/index.html#/login
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Training Resources:
Training Videos https://allianzadvantage.com/training/training-videos/
AGENT MAX
Instruction Manual PDF https://allianzadvantage.com/wp-content/uploads/2023/09/1_AMO-Training-05-23-2022.pdf
Travel Advisor Handbook 2024-2025 Edition https://allianzadvantage.com/training/advisor-handbook/ PDF
​ALWAYS CONFIRM VIA AGENTMAX/ONLINE​
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​Essential: 10% via portal/online/phone
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Basic: 20% via portal/online or 10% by phone
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Classic: 25% via portal/online or 15% by phone
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Premier: 35% via portal/online or 15% by phone
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Annual Deluxe/Executive: 20% via portal/online/phone
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Group Advantage: 20% via portal/online or 0% by phone
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Professional Travel Program: 0%
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BDM
Eric Andersen - Regional Sales Director Midwest
Tel: +1 224-575-2659
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Giovana Silva- Account Manager
Tel: +1 443-279 -7351
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Other Contacts:
Primary: +1 866-891-6614
Partner ID: DestinationsTravelAdvisors
Arch Roam Right allows each advisor to sign up individually here: Become a Partner | Partner - RoamRight
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2024 Contact Sheet
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Medical evacuation
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Commission: 15% Date checked: Aug 2021
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BDM
Todd Newmark, Director of Member Services
Mobile: +1 773-263-6961
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Other Contacts:
24/7 Operations: +1 561-418-3435
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Medical Transport Membership (No Cancellation Protection)
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Virtuoso Preferred
Agency ID: 9835
Commission: 20%
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BDM
Paul Goodall - Travel Agency Sales Manager
​Tel: +1 205-599-6456
Toll Free: 800-572-7478 ext 2456
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Other Contacts:
Primary: +1 800-572-7478
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Agency ID: 19 66453 6
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BDM
Tina Mower
Tel: +1 715-295-0430
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Other Contacts:
Primary: +1 800-454-7107
ezTips & Technical Support: +1 866-729-5214 / esupport@aig.com
Commission: +1 800-826-1300 ext 1023000110 / commissions@aig.com
Refunds: tgrefunds@aig.com
Group Insurance: groups@aig.com
Claims​: claimsdoc@aig.com​
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​Essential, Preferred & Deluxe Plans - 20% (All States Except New York)
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Ancillary Products:
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​Travel Guard Plus - 20%
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Pack N Go - 20%
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MedEvac Per Trip Plan - 25%
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Travel Guard Annual Travel Plan - 25%
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Flight Guard - 25%
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Rental Vehicle Damage Coverage - 35%
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Virtuoso Preferred
Agency Location ID: 18-0051 Last Updated 04/28/25
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Beginning Jan. 8, 2024, our full team of account managers will be
available to support you, rather than a single dedicated account
manager. With this change, you will contact your account support
team at a new email address, partnersupport@travelexinsurance.com.
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Other Contacts:
Primary: +1 800-504-7883
Sales Support: 1-800-537-8052 / salesdevelopment@travelexinsurance.com​
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Key Contact:
Stephanie Wessel, BDM​
Phone: 1-888-989-7390
Email: stephanie.wessel@travelexinsurance.com
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​Monday — Friday 8:00 a.m. — 7:00 p.m. Central
+1.800.504.7883
CustomerSolutions@TravelexInsurance.com
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IMPORTANT to note: if you are selling to residents of NY, WA
no commission is paid, only a small referral fee. Suggest you consider another insurance provider
or supplier insurance. DTA is not licensed in any state but Louisiana at this time. 18Aug21
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COMMISSIONS: Ben Stone benjamin.stone@travelexinsurance.com
Zurich Travel Claims Administration
Monday — Friday 8:30 a.m. — 8:00 p.m. Eastern
+1.800.501.4781 Support@ZurichTravelClaims.com
Zurich Travel Claims Administration
P.O. Box 1019
Youngwood, PA 15697-0919
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Zurich Travel Assist (ZTA) 24 hours a day, 7 days a week
+1.800.555.0870 (within the USA & Canada)
+1.416.977.1803 (outside USA & Canada)
To register for a new login, please contact Agency Administration for assistance
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Commission Breakdown
Advantage 22%
(Replaced Travel Basic)
Ultimate 26%
(Replaced Travel Select)
Travel Med Go 20%
(post departure, only)
The Partner Advantage/Partner Advantage Plus 0%
(only for advisors and employees or our partner companies)
Contact Information for Airline Cancellation and Delays Documentation
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This document contains a brief note and a link to each airline's cancellation/delay documentation site for the purpose of filing an insurance claim.
See the attached document for details on each airline and their procedure.
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